These Terms of Service govern the use of the QR Code Connect platform — both by institutions, cities, agencies and individuals who hold an account, and by visitors who scan a code and read a page.
You keep ownership of everything you upload. You are responsible for having the rights to it. We provide the platform, charge credits for creating QR codes, and can suspend accounts that break the rules. AI features are assistive: you review and approve what gets published.
1. The agreement
By creating an account, publishing content, or using any part of the platform, you accept these terms. If you are accepting on behalf of an organisation, you confirm you are authorised to bind that organisation.
The contracting party is [COMPANY LEGAL NAME], [REGISTERED ADDRESS], [POSTAL CODE, CITY, COUNTRY], registration number [COMPANY REGISTRATION NUMBER], VAT number [VAT NUMBER].
2. Definitions
- Platform — the QR Code Connect web application, its admin panel and the public pages it serves.
- Account holder — a registered user of one of four types: institution, city, agency or individual.
- Visitor — anyone who opens a public QR page without an account.
- Content — text, images, video links, audio text, PDF documents, collections and any other material an account holder uploads or publishes.
- Credits — the prepaid units consumed when a QR code is created.
3. Accounts
3.1 Registration
You must give accurate registration details and keep them current. One person or organisation, one account, unless we agree otherwise in writing.
3.2 Account types
The platform serves four account types — institution, city, agency and individual — each with a different profile and a different set of available features. Agencies gain access to a city's tour features only after that city has invited them and the invitation has been accepted.
3.3 Security of your account
You are responsible for your credentials and for everything done under your account. Tell us immediately if you suspect unauthorised access.
4. Credits, invoicing and payment
Creating a QR code consumes credits from your balance. The cost depends on the code type and any discount in effect at the time. If your balance is insufficient or your credits have expired, creation is blocked until the balance is topped up. The cost is shown before you create a code.
Invoices are generated by the platform as PDF documents, in the language and currency configured on the account, and are issued in a format intended to satisfy Swiss invoicing requirements.
Commercial terms are not yet fixed and must be filled in by the operator: [CREDIT PRICING AND PACKAGES], [CREDIT VALIDITY PERIOD], [PAYMENT METHODS ACCEPTED], [PAYMENT DUE PERIOD], [LATE PAYMENT INTEREST OR FEES], [REFUND AND CANCELLATION POLICY], [APPLICABLE VAT TREATMENT].
5. Your content
5.1 You own it
You keep all rights in the content you upload. Nothing here transfers ownership to us.
5.2 The licence you give us
You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt for display, and publish your content — strictly for the purpose of operating the platform and delivering the public pages you have chosen to publish. This licence ends when you delete the content, except for copies retained in backups until they expire.
5.3 You warrant that you have the rights
You confirm that you own or are licensed to use everything you upload, including photographs, texts, logos and documents, and that publishing it does not infringe copyright, trademark, privacy or personality rights. Cultural and municipal content frequently involves third-party photographers and archives; clearing those rights is your responsibility, not ours.
6. Acceptable use
You must not use the platform to:
- publish unlawful, defamatory, hateful, deceptive or infringing material;
- upload malware, or attempt to breach, probe or overload the platform or its infrastructure;
- scrape, mirror or bulk-extract platform data by automated means without written permission;
- resell or sublicense access to the platform to third parties without written permission;
- impersonate an institution, city or public body you are not authorised to represent;
- place QR codes on physical property without the permission of its owner or custodian.
7. AI features
The platform offers AI assistance in three places: the public AI Guide chatbot, generation of descriptions, keywords and simplified "for kids" versions inside the admin panel, and the AI Advisor in the statistics section. All of these use OpenAI GPT-4o-mini.
- AI output is a draft, not a fact. It can be inaccurate or incomplete and must be reviewed by a person before publication.
- Nothing is published automatically. AI suggestions appear for review; you decide whether to accept them.
- You are responsible for what you publish, including text that originated as an AI suggestion.
- AI is not used to make decisions about people.
Full detail is on the AI Transparency page.
8. Availability and support
We aim to keep the platform available continuously, but access may be interrupted for maintenance, updates, or causes outside our control. Public QR pages depend on the visitor's own network and device.
Any commitment on uptime, maintenance windows and support response times must be set by the operator: [UPTIME COMMITMENT, IF ANY], [SUPPORT CHANNEL AND HOURS], [SUPPORT RESPONSE TARGET]. If no service level is promised, say so explicitly rather than leaving it silent.
9. Our intellectual property
The platform itself — its software, design, interface, structure and branding — belongs to us and our licensors. You get the right to use it while your account is active; you get no right to copy, decompile or create derivative works from it.
10. Third-party services
Public pages can link to and embed third-party services, including map and navigation links, external websites you configure, and video platforms. Those services have their own terms and privacy policies, and we do not control what they do.
11. Maps, location and navigation
Public QR pages and city maps show nearby points, distances and a "Take me there" link. Using them is entirely optional.
- Location is your choice. The map asks your browser for your position only when you press the "use my location" control. If you decline, or never press it, the map still works: it uses the location of the QR code you are at, or a point you tap yourself, as the starting point.
- Location data comes from your device. Coordinates are supplied by your device and browser, are used only inside your browser to calculate distances and build the navigation link, and are not transmitted to or stored by us.
- Navigation is a third-party service. "Take me there" opens Google Maps. Routes, travel times, road conditions and accessibility information come from Google, not from us, and we give no warranty as to their accuracy, safety or availability. Follow local traffic rules and your own judgement, not a screen.
- Coordinates are set by publishers. The position of a QR code on the map is entered by the account holder who published it. We do not verify coordinates and are not responsible for a point placed inaccurately.
12. Privacy and data protection
Our handling of personal data is described in the Privacy Policy, which forms part of these terms. Where we process visitor data on your behalf as part of your published pages, you remain responsible for the lawfulness of the content you publish.
13. Suspension and termination
You may close your account at any time. We may suspend or terminate an account that breaches these terms, that is used unlawfully, or that has unpaid invoices, after notice where circumstances reasonably allow it.
On termination, published QR pages stop being served and account content becomes inaccessible.
The operator must state what happens to data after termination: [DATA EXPORT WINDOW BEFORE DELETION] and [DELETION PERIOD AFTER TERMINATION]. Unused credits on termination: [REFUNDABLE OR FORFEITED].
14. Disclaimers
The platform is provided "as is" and "as available". To the extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the platform will be uninterrupted or error-free, nor that AI-generated text will be accurate.
15. Limitation of liability
To the extent permitted by applicable law, we are not liable for indirect, incidental, special or consequential damages, nor for loss of profits, revenue, data or goodwill.
The financial cap on liability must be set by the operator and reviewed by a lawyer: [LIABILITY CAP — e.g. fees paid in the preceding 12 months]. Mandatory liability that cannot be excluded under applicable law — including for death, personal injury, gross negligence and wilful misconduct — remains unaffected.
16. Changes
We may change the platform and these terms. Material changes are announced by updating the "last updated" date and notifying account holders by email. If you do not accept a change, your remedy is to stop using the platform and close your account.
17. Governing law and disputes
Governing law and jurisdiction must be chosen by the operator and confirmed by a lawyer: [GOVERNING LAW] and [COMPETENT COURTS / PLACE OF JURISDICTION]. Consumer users may retain mandatory protections and the courts of their country of residence regardless of this clause.
18. Miscellaneous
If a provision is found unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it. You may not assign this agreement without our consent; we may assign it as part of a merger, acquisition or sale of assets. These terms, together with the Privacy Policy and the AI Transparency page, are the entire agreement between us.
19. Contact
[COMPANY LEGAL NAME] — [SUPPORT EMAIL] — [CONTACT PHONE] — [REGISTERED ADDRESS]